General

Why can I see products but not add them to my cart?

To start, confirm that you are logged into your Coffee Shrub account, as guests will not have the ability to add products to the cart. If you’re still unable to add products to the cart, it’s likely your account is not registered to a business.

Please request access or contact us at info@coffeeshrub.com, and we will assist by assigning your account to your coffee business.
What bag sizes are available for wholesale purchase?

Customers with approved Coffee Shrub accounts will have access to wholesale exclusive bag sizes, including 50 lb and full bag options ranging from 100lb to 154 lb.
Do you offer volume discounts or Net 30 Terms?

Yes. Customers with approved Coffee Shrub accounts will be eligible for quantity-based pricing on full bag purchases.

  • 4–9 Full Bags: Price per pound drops by $0.10
  • 10–29 Full Bags: Price per pound drops by $0.20
  • 30+ Full Bags: Price per pound drops by $0.35

Volume discounts are automatically applied to qualifying orders, and savings can be viewed in the cart. Discounts apply to full bags and not to our 50 lb boxes.

We offer Net 30 payment terms based on credit approval and order volume. If you are interested in applying for terms, please contact us via email at info@coffeeshrub.com.
How is packaging and storage handled at Coffee Shrub?

All of our green coffee is stored in full bags of burlap lined with GrainPro, Ecotact, or other barrier bags to protect the coffee and preserve freshness. The vast majority of these bags were packed at origin, save for our blends which are blended and packed in-house.

Our 50 lb bags of coffee are filled to order at our warehouse, and the coffee is packed identically to full bags with an inner barrier bag and outer burlap.
Can I use the information and pictures provided by Coffee Shrub for marketing purposes?

Yes! All of the information and photos we provide related to our coffees can be used for marketing purposes.
Is there a way to access and print Coffee Shrub's coffee labels?

We offer the ability to print out labels, charts, specs and full cupping notes for each of our coffees.

If you scroll down to any coffee’s Review section, there’s a button on the left hand side that reads 'Print.' It will open up a new window and prompt you to print (or save) a sheet containing all of this information, including a label that you can cut out and apply to your storage container of choice.

Coffee

My favorite coffee is no longer available. When can I expect it to be back in stock?

As an agricultural product, coffee is subject to seasonality. This means keeping any specific single origin coffee in stock year round is nearly impossible without compromising freshness.

Furthermore, it can be difficult to predict if and when a specific coffee will be back in stock because, as a seasonal plant, there are a number of factors beyond our control that influence the crop cycle. Some coffees we buy once and never see them again. Even if we purchase a subsequent lot from the same farm or cooperative, the flavor characteristics of the coffee can change from one season to the next.

The good news is, we usually have a fresh alternative with similar cup characteristics. Check out this article to learn how to find a suitable substitute for your favorite coffee.
Are any of Coffee Shrub's coffees Certified Organic?

We generally carry a few coffees that are certified organic, and we try to make this clear by adding the terms “Organic” or “FTO” to the coffee’s name. You can find our current selection of organic offerings here.

If you are interested to learn more about our perspective on organic certification, check out this article we wrote on the subject.
Are Coffee Shrub's coffees tested for mold or mycotoxins?

We do not conduct any labs or testing for mold or mycotoxins, though signs of either would be very apparent in green coffee. It’s something our coffee buyers and QC department would never miss.

Mold is more of a concern in commercial grade coffee like canned or flavored options. You can also get mold from improper drying of coffee, but this sort of thing would be caught much before it even reaches us. At our warehouse, coffees are stored in ideal conditions that will not allow for the growth of mold.
Why do some of your latest coffees have "Arrival" dates that go back several months?

The arrival date field lists the month/year a particular coffee landed here at the Port of Oakland. The most recent dates usually equate to the most recent harvests.

We have many, many coffees to move through, and we assess the flavor and longevity of each relative to its release date. We are a small business, and unfortunately there is just no way we could post all of these coffees for sale right when they arrive. Even if we could, certain origins would likely sell out quickly leaving big gaps in our selection for months at a time. With our current method, our coffees are still fresh-crop and we can be strategic about our releases.

Please also note that our green coffee team is constantly cupping and tasting not only prospective new coffees but also coffees from our entire menu to assure that all the descriptions and scores remain accurate. If a coffee ever changes, the product page will be adjusted accordingly.

If you would like to learn a bit more about arrival dates, check out this article.
What makes a coffee "Good for Espresso"?

There are certain criteria we look for when considering whether or not a coffee would make a good espresso. Coffees we’d recommend for espresso tend to have big body, moderate acidity or brightness, and heavy chocolate roast flavors when developed to Full City/Full City+. Some fruit or acidity are okay, but we generally shy away from coffees like Kenyas with screaming vibrance or dry process Ethiopias with over the top fruit.

Check out this article to learn more about our criteria for good espresso